Privacy Policy

Information collection and use

Al Arif sons  includes any and all of the following entities and/or  their associated brands and/or companies from time to time.

We are responsible for the processing of any personal information you provide to (the 'Website'). We take our responsibilities regarding the protection of personal information very seriously. This policy explains how we use personal information that we may obtain about you. By using our Website you consent to this use.

Why do we need your personal information?

When you use services provided on this Website you will be asked to provide certain information such as your name and contact details. We will store this information and hold it on computers or otherwise. We will use this information in the following ways:

  • To register you with our Website and administer our Website services where you have registered to receive these. You can unsubscribe from these services at any time (see Choice/Opt-out below).
  • To answer any queries which you may send to us by e-mail.
  • For crime prevention and detection.
  • Privacy Policy

When can I expect to receive my refund?

  • Once your booking has been cancelled, your refund, less any applicable fees, will be processed within 21-30 days. 
  • Please see below the refund charges that are applicable IN ADDITION to any supplier cancellation fees and it subject to change time to time depending on the suppliers advise:  



Refund of Air Tickets


Reissue of Air Tickets


Revalidation of Air Tickets


Refund of Hotel Booking


Refund of Holiday Package (2+ products)

Sum of individual refund charge components

Refund of other Non-Air Products/Services

50 per product